frequently asked questions
Grocery Delivery
How does your service work?
We actually have several ways for you to order your groceries for your upcoming “Magical” Vacation here in Central Florida! All ways can be mixed and matched then added to your cart to meet any grocery needs that you may have.
All Inclusive Packages - This option is a one-stop-shop for all your grocery needs while on vacation. Choose from a variety of package options from quick breakfast options that you can grab on the way to a fun filled day at the park, to full breakfast components for those that have a full kitchen. We also offer park snack packs that give you everything you need for take alongs in the parks to save a little money during your day.
Individual Items - We have over 100 individual items that you are able to add to your cart for delivery. Most of the items that are included in our packages are available on an individual basis on our site. You are able to add multiple of each item to purchase what you need. Please check back before your trip as we are adding new items all of the time.
Custom Lists - Our third way to order is a custom list option. This way you can create a list and designate exactly what you would like delivered to your resort, rental home, or villa. Please choose the custom list you would like based on your accommodation; Walt Disney World Resort, Universal Orlando Resort, Orlando Area Resort, or Vacation Home or Villa. There is a non-refundable deposit upon ordering and it will be credited to you on your invoice.
Here is how it works:
Start by selecting your custom list based on where you will need your groceries delivered, Walt Disney Word, Universal Orlando, Central Florida Area, or Local House or Villa. Details regarding your drop off will be included with the specific product you choose.
Add the Custom List option to your cart. Please fill out the form with as much information as possible to make your drop off and pick up quick and easy!
Once you checkout, you will be charged a nominal non-refundable deposit (not an extra fee), $15 for resort hotels and $20 for homes. This deposit will be credited towards your final invoice.
No more than five days before your arrival you will receive an invoice for the items on your list. Once you receive your invoice, please look it over carefully to ensure that everything is what you intend to order, items are the correct size, and we will be delivering everything you need. Please feel free to make any change necessary to make your list perfect!
If you need your invoice created sooner, regardless of your arrival date, please feel free to sign up for our Priority Service and your list will be expedited and returned to you in three business days. The fee for this service is $20 per order.
Please pay your invoice at least 48 hours in advance so that your delivery is not delayed and we have ample time to shop for your items.
Your items will be delivered on the date you select to your resort and ready for you to enjoy doing your vacation!
Please place all orders here through our website. We are unable to accept orders through text, email, or Facebook Messenger.
If i submit an order through a store (Publix, Walmart, BJ’s) could you just pick it up and deliver it to me?
Unfortunately, no, this is not a service that we offer. We strive to offer a top notch experience for our guests and to provide the most excellent service possible. In saying that, if we do not do the shopping we cannot ensure that you are getting products that meet our high standards. We choose items that are as free from cosmetic imperfections as possible, not past the “best by” date, and produce that is blemish free. We also want to ensure that you receive your entire order and store shoppers do not always include each and every item.
I see that you are not available on Sunday or Wednesday for delivery, why not?
I learned early on that I need some time with my family as well as time to work on backend business tasks. Therefore, I have blocked off both Sundays and Wednesdays from my availability.
We have had a lot of luck at Disney Resorts with dropping off late the evening before and everything is all set for the next day when you arrive for pickup.
Exceptions can be made, please contact us to talk about your specific situation.
What is the cost for delivery?
Delivery costs are based on the service you choose
Orders directly from the website: $25
Custom List Orders priced out, invoiced, and delivered: $30
do you deliver alcohol?
Yes! Please check out the Alcohol Delivery Page for more information, or for easy access, just click here! A $10 pickup fee does apply which helps to offset cost of the pickup and administration of this service. There is no up-charge on the alcohol. What the store charges, you pay through their website, no additional cost from our service.
Now that recalls are happening at WDW, will you be ending your business?
We are in this for the long haul, unless this business becomes unsustainable, we will be chugging along and working towards increased success. Please place your order with confidence that your order will be delivered on time and in a professional and courteous manor.
What forms of payment do you take?
We accept, Visa, MasterCard, American Express, and Discover.
Apple Pay is accepted for all transactions.
We do not accept Venmo, Zelle, or PayPal at this time.
We do not accept Food Stamps or SNAP cards for payment of groceries.
How does payment work?
If you place your order through our website, you will pay at the end of your transaction. Payment is done through the Squarespace site with their partner Stripe, and you card number is never shared with our business.
If you place a Custom List order your initial deposit is paid through the website. Once you receive the Invoice for your grocery list, you will be able to click a link in that email and pay directly through Quickbooks. As with Stripe, your card number is never shared with our business.
I forgot something, can i add an item, or a few?
Of course you can add on to your order! We are here to take care of all your grocery needs and additions are not a problem.
If you have ordered through the website, please do not send through another order, the website will charge you a second full delivery charge for only that one (or few) item(s). Please send an email to Info@MagicalVacationServices.com that includes your name and order number. Once we gather the prices we will send you an invoice that include just the additional items you need and tax if applicable. The invoice will not include a delivery charge because you have already paid for your delivery in your initial order.
If you have sent in a custom order, you may reply to the invoice email that you receive with the items you would like to add and you will receive an updated invoice including your new items and total.
Please do not text, Facebook Message, or DM in Instagram lists to add additional items. There are too many messages and these lists and the info gets lost. Please send an email with your order number to info@magicalvacationservices.com listing the items you would like to add.
How do I receive my groceries?
It depends on the resort, here is a basic explanation:
At Disney owned and operated Resorts on WDW Property, groceries can be stored with Bell Services. All Bell Services Areas at WDW have freezers, refrigerators, and shelving to hold your items. When you arrive, or are ready for your items, you can either pick them up with Bell Services or ask for them to be delivered. A fee may apply for the delivery depending on the resort. Disney has rules against items being delivered directly to the rooms by outside companies, however, we are happy to help if we are escorted to the room by the guest.
At Lowe’s and Universal Orlando Resorts within Universal Orlando, you must pick them up from the delivery personnel in person. These resorts will not hold any groceries for their guests. A time must be arranged to meet in the lobby and we will be happy to assist with getting items to your room if escorted by a guest.
For Private Vacation Homes and Villas the drop off will usually need to be in person. When you place your order, please designate an approximate time and once it gets closer we can fine tune the meeting time based on the day’s circumstances for both our workload and your travel day.
All other resorts in the Central Florida Area have various policies. Either prior to, or once you place your order, we will make contact with the resort and find out what their policy is and we can go from there as to how you will receive your groceries.
where do you shop?
We basically shop anywhere you need us to to find your specific items. As a general rule, we shop at and base our prices on Publix. They are a pretty middle of the road supermarket, that was founded in Winter Haven, Florida, but has expanded across the southeast. They are known for the quality of their store brand items, cleanliness of their stores, and willingness of their employees help you to find what you need. Their stocking is impeccable and will have what you are looking for most of the time.
We can also shop if requested at specific specialty “health food” type supermarkets in the area. We have two that are within the Resort Area which are Whole Foods and Sprouts. Please know that the products from these stores are usually more expensive than other brands and your items will be priced accordingly.
Walmart - We sometimes get asked if we shop at Walmart. We know they offer good prices and that is a great option for family food shopping. When you shop at Walmart and they are out of something for your family, you choose something else or wait until your next trip there. At Magical Vacation Services, we promise you your list and are driven to fulfill it as close to the invoice as possible. Walmart’s stocking in our area is just not up to standard where they are an option for list fulfillment shopping. Not only are their locations much more sparse than Publix, but in order to find an entire list of items, three to four Walmarts needs to be visited. Due to this case, Walmart is not an option unless specifically requested. In that case, agreements may be made that if the item is not in stock, the item will not be provided and a refund will be given, or if it needs to be purchased somewhere else, the difference will need to be paid. We are a business and are unable to promise lower prices and then purchase items for a higher price somewhere else on a regular basis. Update: Due to the rising cost of groceries, I have switched to purchasing generic pantry items at Walmart. Milk is a perfect example, one gallon of milk is currently $5.31 at Publix where it is about $4.67 at Walmart (current, will fluctuate).
Will bell services hold my groceries?
It depends on where you are staying.
At WDW owned and operated resorts, yes, they will. All WDW resorts have refrigerators, freezers, and shelving to hold any items that you order.
At Universal Resorts, they do not hold groceries, so a meeting time must be arranged for drop off.
At other Resorts, it depends on the hotel or resort, please inquire and we can arrange drop off appropriate for the resort.
We really like a certain brand of water, could you get that for us?
Most brands of water are available in our area.
Nestle markets their various brands of spring water differently in different regions of the country. In Florida, we have Zephryhills Spring Water. There is a slight exception for Poland Spring, which is sold at BJ’s Warehouse here but only comes in a pack of 40 bottles. Please see the individual products for brand availability.
We offer Zephyrhills, Poland Springs, Nestle Pure Life, Aquafina, Dasani, and Store Brands.
Do you have any minimums?
No, we do not have any minimums, please feel free to order as little or as much as you would like.
Can I cancel my order?
Yes, you can cancel your order up to 24 hours in advance and will be provided a full refund, if your items have been shopped for, you will receive a 50% refund. If your order is a Custom List, you will be provided a refund, less the initial deposit for the research and creation of your invoice.
Can you ship groceries?
At this time, we do not ship groceries. If you submit your order intending for it to be shipped to your house, your order will immediately be cancelled.
Can you pick up Gideon’s Bakehouse Cookies for me?
I am sorry, but I am no longer able to ship or deliver Gideon’s cookies as per their request. I am genuinely sorry for any inconvenience this may have caused. I understand how disappointing it must be not to be able to have Gideon's cookies shipped or delivered. Unfortunately, I was recently informed by the owner of Gideon's that they do not allow this service and have even threatened legal action if I continue. I would love to continue helping, but I cannot risk any legal trouble. If you have any further concerns or questions about this matter, don't hesitate to get in touch with Gideon's Bakehouse directly. Again, I apologize for any disappointment or frustration this may have caused.
how can I contact you?
Phone - 407-409-2938
Email - info@magicalvacationservices.com
Facebook - https://www.facebook.com/MagicalVacationGrocers/
Gift basket deliveries
Do you take last minute gift delvieres?
TIME IS YOUR FRIEND! - That being said, I do try, however, I can only keep so much in stock and orders more than a few days ahead does help me to be able to have what I need in stock. Theme Park specific items, i.e. popcorn buckets, Disney Snacks, etc, are held in stock but those can be drained quickly when orders come quickly so there is a chance that your last minute gift can be cancelled. I try to help as much as I can, but there are limitations, not only practically for for my well being.
where does my gift get delivered?
It depends on the resort and where it is being dropped off. This information will be updated as necessary.
Walt Disney World owned and operated resorts - At “Disney” resorts, gifts are dropped off at the Front Desk and the front desk will either present them to your client upon check in or leave a voice mail for them if they use online check in and do not visit the desk. Disney is very good about getting these items to your clients so they can enjoy them.
Universal Orlando Resorts - The Universal Orlando resorts vary for but for the most part, all gifts need to be dropped off at Luggage Services. These resorts will not notify your client that they have a gift to pick up. Please ensure that your client or guests know that they will have something to pick up at Luggage Services. We have not had a guest not receive their gift at a Universal Resort, they just need to know to get it. The exception to this is Hard Rock Hotel. Each time that we have dropped off a gift there, they always take it right at the Front Desk and have even offered to deliver it to the guest.
Any other Resort (including the WDW Swan and WDW Dolphin). Most resorts will take the gift at the Front Desk and hold it for the guest until they check in. Each resort is different, however, We have not had a situation where an area resort that refuses a gift.
What is the delivery fee for baskets and gifts?
Delivery fees are included in the price of the pre-designed gifts. For custom gifts, a $10 delivery fee will be applied.
How is the gift presented?
Most baskets are wrapped in cellophane and wrapped with a bow. Several of our gifts are presented in a keepsake bag. Those gifts are not wrapped but presented in the bag.
I have an idea for a gift, can I have it created?
Sure, we can work together to create something that is perfect for your guest or client. Please fill out the form on the gifts page and we will go from there creating your magical delivery. Please note that a $15 basket creation fee will be applied.
Do i need to make an appointment for a gift delivery?
No, you do not. Please do not worry about booking a slot for a gift delivery. Please check the calendar to see if there is availability, and if there is, please feel free to submit your order. Sometimes, we may block off days that we are unavailable, in that case, please contact us to find out if we are able to delivery your gift. Possibly the day before, early that blocked off day, or during your guest’s stay.
I would like to order gift cards, can I order a $50 and divide it between two guests?
Unfortunately, no. Each gift card is one “gift.” The card price includes the pick up fee for the card, delivery fee, and personalized card/envelope for delivery. Please order a separate card for each guest you would like to have a card delivered to.
What time will my gift be delivered?
Due to the staffing shortages that the hospitality industry is experiencing and the volume at which my deliveries are growing, I have moved my guaranteed time to 7:00 PM. If you need a gift delivered by the time your guests check in, please schedule it for delivery the day before and it will be waiting for your guests to arrive. I will always strive to get it there as early as possible, this works out better during the week vs. the weekends as the resorts are not as busy and the drop off process is much quicker.
What if my guest cancels?
Please email, message, or call if your guest cancels before the gift is delivered. If the gift is created and attempted to be delivered to the resort on the day requested and the front desk informs us of this case, you will be refunded 50% of the total gift cost. The rest will be retained for transportation costs, as well at the materials from the gift that cannot be reused.